Corporate IT...Clowns

[Cygnus X1]

What do I do now...hit the "Send" button?

Subject:
IT Customer Satisfaction Survey
Our goal in IT is to provide the highest quality of customer service and to support productivity for XXX. To accomplish this mission, IT is continually increasing our focus on customer service.
As part of our continual improvement effort, we would like to gather performance feedback from our customer community. These results will identify key areas of service that we may improve upon to better serve you.
We ask that you take a few minutes to complete short survey using the link below. The survey information you provide is completely confidential and your responses will not be linked to your identity.
Click below to start the survey

Link to Customer Satisfaction Survey <https://www.surveymonkey.com/s/DELETED>

If our customer service is not meeting your expectation, please feel free to contact me directly so that we may quickly address the issue.

Thank you,

Rob XXXXX (Global IT Manager of Customer Service)

Office XXX-XXX-XXXX


My reply:
After three months of complaints our PC still runs slow.
Remind me to forward all of the emails relating to this.

The time it took to analyze this simple problem could have bought
5 or 6 new client PC's.

I have received responses from seven different people, 6 corporate, and
one intermediary I have never heard of.

Our company IT guy is nowhere to be seen and his cell phone no longer responds.
I put tracking on emails to him but get a standard response to call
the ever helpful "Help Desk".
I liked Adrian, wonder how he's doing these days.

Sorry I don't have time to answer your little poll-I'm busy.

I'd be less busy if I didn't have to wait for this slow PC to process simple
algorithms such as email, word processing, and simply sitting here making noises on my desk.

Thank you for your diligence!